Frequently Asked Questions
Can I place an order over the phone?
Of course. One of our team will be delighted to help you. Please contact us on +44(0)1538 304499 9am to 5pm GMT, Monday to Friday.
Can I make changes to an existing order?
If you would like to make any changes to an existing order, contact us as soon as possible on +44(0)1538 304499.
Where is Harry Gaddum made?
The Harry Gaddum range is made by our team in England in the Staffordshire Moorlands, continuing a family connection with textiles uninterrupted since 1826.
Can you make garments in different fabrics?
Yes we can. If you think we should add a new fabric or colour to a particular style, please let us know.
If a particular size, colour or fabric has run out, will you be re-stocking?
Some of our fabrics are limited edition to enable you to stand out from the crowd, and they are only available whilst stocks last. Please email us to tell us what you like, as we may be creating something similar in a future range.
We do repeat our core ranges and if we run out of a size, it should be on its way soon. Please contact us to check.
Do you make one off garments?
Sadly not, but if you let us know what you are looking for, we may be able to create something in a future range. Please email us with your request or idea.
How do I know which size to order?
Please refer to our Size guide page or contact us.
Can I return or exchange items?
Yes, you can – please refer to our Delivery and Returns page.
How are Harry Gaddum garments packaged?
Many of our items come beautifully boxed, perfect for wrapping! A card inside each Harry Gaddum box captures a snippet from Harry’s life: from English prep school to his education in Switzerland; from Shanghai based silk merchant to Manchester businessman; from his love of the countryside to his efforts to improve the lives of underprivileged children in industrial North West England. For ‘Mini-me’s’, each card captures the story of one of his children.
Which countries do you currently ship to?
We can ship to many countries around the World, including the USA, China, Australia and across the EU. Please see our Delivery page.